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Help and Support

MonARCH is committed to ensuring that all its users are fully supported so that you receive the maximum benefit from the MonARCH HPC facilities and services.

MonARCH provides user support by providing a User Guide, Help Desk support and consulting services.

Help Desk​

For any issues with using MonARCH or the documentation on this site please contact the Help Desk.

Help Email
mcc-help@monash.edu
Important

Never send your password via email or other media.

It would also be of help to us if you could also send (if appropriate):

  • the path to the Slurm submission script
  • the path to the output file with the error in it
  • the Slurm job number of any failed job
  • any other information (such as what modules you may have loaded beforehand)
  • permission to submit the job as you to reproduce the problem

Drop-in Sessions​

If you need to talk to a person, there is a HPC person at each Bioinformatics Drop-In session. Please see Friday Drop-in Sessions for more info.

Session alternate between in-person events (held at G19, 15 Innovation Walk) and Zoom. The above link gives you links to the calendar, and how to submit questions in advance.

Consulting​

For general enquires and enquiries about value added services such as help with porting code to GPUs or using MonARCH for Imaging and Visualisation, please contact us via our help email above.

Postal Address​

 MonARCH Coordinator
 Monash e-Research Centre
 Building 75, The STRIP
 Monash University, Clayton Campus
 Wellington Road, Clayton
 Australia